Refund policy

At Arak Candle, we do not accept returns or offer refunds unless the product has a manufacturing defect.

As our candles are customized and handmade, there may be slight variations between the product image shown and the actual item.

Important :

No Returns:

As our candles are specially handcrafted for each order, we do not accept returns. Please review your order carefully before confirming your purchase.

No Refunds:

Refunds are not provided once an order has been received and processed.

Damaged or Defective Items:

If you receive a damaged or defective item, please follow these steps:

1. Take a video while unboxing the item.

2. Share the video on Instagram by tagging us @arak_candle and sending a direct message.

3. Include a description of the issue, and we will review the situation and offer a replacement for the defective item.

For any questions or concerns, feel free to reach out to us at arakcandle@gmail.com. We are happy to assist you!